Community Operations Moderator

Location: los angeles, CA

Type: Full Time

Min. Experience: Mid Level

DeviantArt is looking to add a full-time Copyright & Etiquette Administrator to our Community Operations team.  Members of the Community Operations team are on the front-lines of keeping DeviantArt safe and ensuring it’s a friendly environment for artists and art enthusiasts of all ages. 

Responsibilities:

  • Develop and maintain positive customer relations and satisfaction by successfully providing clear and complete responses to Help Desk tickets.
  • Conduct investigations in a wide variety of complaints involving cases of alleged abuse or inappropriate behavior within the DeviantArt community, determine the necessity of action, and perform related duties as required.
  • Conduct investigations in a wide variety of alleged copyright or trademark infringement relating to content hosted on DeviantArt, determine the necessity of action, and perform related duties as required.
  • Influence the way we support our users and improve the process to ensure our users’ experience is the best possible.
  • Work with all other departments and liaise with them about the needs of our users.
  • Assist in the development of proactive education and resources within the community aimed at providing clarity and transparency surrounding our policies.

Additional Information:

  • Work environment and duties may regularly expose the successful applicant to imagery or photographs designed to be deliberately offensive, disgusting, or obscene, and may depict unacceptable or illegal content.
  • The ability to maintain a balanced work schedule against a continuously incoming case load is essential, as is the ability to maintain a positive attitude and high productivity over the long term.

Requirements:

  • Excellent English communication and writing skills
  • Must be highly computer and Internet savvy
  • Must have strong working knowledge of Facebook, Twitter, Tumblr, and Instagram
  • Must have strong working knowledge of Word, Excel, and PowerPoint
  • Familiarity with HTML, CSS, and Photoshop a plus
  • Self-motivated, driven, and able to articulate his/her vision
  • Must be able to multitask, have a positive attitude, and sense of humor
  • Capable of working independently as well as part of a team
  • Must exercise good judgment in handling confidential/sensitive information

Application Instructions:

Along with your resume submission, please answer the four questions below in your cover letter:

  • Are you a member of the DeviantArt community?  If yes, what is your username?
  • Name two social networks or blogs sites that you are an active participant on.
  • Briefly explain the difference between Alexa.com and Digg.com.
  • What is your favorite TV show (past or present) and why?

About DeviantArt:

We are where art starts, but that's only the beginning. We are the movement for the liberation of creative expression. We believe that art is for everyone, and we're creating the cultural context for how it is created, discovered, and shared.

Founded in August 2000, DeviantArt is the largest online social network for artists and art enthusiasts, and a platform for emerging and established artists to exhibit, promote, and share their works with an enthusiastic, art-centric community. We have over 42 million registered members and attract over 50 million unique visitors per month. Our members — knowns as deviants — upload thousands of pieces of original art works every day, everything from painting and sculpture to digital art, pixel art, films, and anime.

Artists love us because we are an inclusive and supportive community. We help them find their identity through self-expression. We provide the tools, resources, and exposure to enable them to become better, more successful artists. We inspire people to create art by feeding their creativity. We can't help it — it runs through our veins and compels us to nurture it in others. This is DeviantArt.

Benefits:

  • Competitive pay
  • Equity
  • Full coverage of health, dental, vision benefits with no employee contribution or deductibles
  • 401K plans with 4% matching
  • Fantastic coworkers (and bosses)
  • Relaxed and friendly culture
  • Commuter benefits
  • Group outings and happy hour
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