IT Specialist

Location: Los Angeles, CA

Type: Full Time

Min. Experience: Mid Level

We are:

 

Where art starts, but that's only the beginning. We’re the movement for the liberation of creative expression. We believe that art is for everyone, and we're creating the cultural context for how it is created, discovered, and shared.  Founded in August 2000, DeviantArt is the largest online social network for artists and art enthusiasts, and a platform for emerging and established artists to exhibit, promote, and share their work with an enthusiastic, art-centric community. We have over 42 million registered members and attract over 50 million unique visitors per month. Our members — knowns as deviants — upload thousands of pieces of original artworks every day, everything from painting and sculpture to digital art, pixel art, films, and anime.

 

You are:

 

An IT professional with 4+ years hands-on experience in IT Support and/or Administration. You have extensive knowledge of macOS environments and understand networking concepts such as TCP/IP Stack, OSI Model, DNS, DHCP and HTTP. You also have experience in leading technical projects and device management solutions including Jamf Pro. You are comfortable setting up and managing basic A/V equipment, including microphones, projector, etc. You have excellent verbal and written communication skills, and you’re a service-oriented team player who’s just as comfortable working alone as you are in a team.

 

Bonus points if you have experience in:

  • Cisco, Crestron, Extron conference room technologies.
  • Meraki and Aruba networking environments.
  • Active Directory/Azure.
  • Jamf Pro MDM/Apple DEP

 

 

As an IT Specialist, you will:

 

  • Run the day-to-day IT operations at the DeviantArt office.
  • Provide professional and efficient IT support to our employees.
  • Coordinate and manage technical projects and implementations.
  • Find technical solutions for the specific needs of our employees.
  • Resolve technical problems with LAN, WAN, WiFi and other systems.
  • Manage equipment inventory from evaluation and purchasing to maintenance and depreciation.
  • Manage all endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux).
  • Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back office systems.
  • Monitor and respond quickly and effectively to requests received through the IT HelpDesk system.
  • Manage and maintain AV aspects of our office: conference rooms and systems, meetup areas, projectors, speaker systems.
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