Community Moderator

Location: Los Angeles, CA

Type: Full Time

Min. Experience: Mid Level

We are:

DeviantArt—the largest online social network for artists and art enthusiasts, and a platform for emerging and established artists to exhibit, promote, and share their work with an enthusiastic, art-centric community. We have over 45 million registered members and attract over 50 million unique visitors per month. Our members—known as deviants—upload thousands of pieces of original artworks every day, everything from painting and sculpture to digital art, pixel art, films, and anime.

You are:

An excellent communicator and writer in English. You’re highly computer and Internet savvy with a strong working knowledge of Facebook, Twitter, Tumblr, and Instagram, as well as MS Word, Excel and PowerPoint. If you’re familiar with HTML, CSS, and Photoshop, that’s a plus. 

You’re passionate about DeviantArt and our community, love the web and have spent much of your life online. You consider the Internet your home. You’re an engager and networker who loves meeting people online, and building and maintaining relationships. You love online communities and understand online behavior. You’re also a creative thinker who enjoys brainstorming, has an eye for detail and has excellent organizational skills.

You’re self-motivated, driven, and able to articulate your vision. You’re good at multitasking, have a positive attitude, and sense of humor. You can work independently as well as part of a team, and know how to exercise good judgment in handling confidential/sensitive information.

You’re also able to work from our Hollywood, CA office.

As a Community Moderator, you will:

  • Nurture the DeviantArt community and support users via comments, forums, conferences, social media, or wherever needed.
  • Cultivate relationships with DeviantArt users and enable them to enjoy the depth and breadth DeviantArt has to offer. You’ll need to be accessible and responsive to users.
  • Evangelize new products, features, and fixes, and educate our users via journals, comments, notes, and other forms of social media.
  • Execute proficient use of brand voice to provide support and communication via journals, comments, notes, and other forms of social media.
  • Be well-versed in online community trends, technology, and strategies, and be comfortable acting in the public sphere with poise, power, and patience.
  • Assist with Quality Assurance, seeking to identify & solve bug or technical-related issues.
  • Proactively problem-solve with the Product, Marketing, and Engineering teams. 
  • Process and analyze community suggestions, bugs, abuse, and other relevant information to ensure we are constantly improving the user experience.
  • Represent the community's voice in the product roadmap, providing justifiable ideas to enhance user experience, existing site functionality, or to introduce new features in-line with the objectives of the business.
  • Perform other duties as needed. 

When applying, please answer these questions in your cover letter, along with sending your resume:

  1. Are you a member of the DeviantArt community and if yes, what is your username?
  2. Name two social networks or blog sites that you’re an active participant on.
  3. What is your favorite TV show (past or present) and why? 

We’ll consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. 

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