Customer Support Specialist

Location: Los Angeles, CA

Type: Full Time

Min. Experience: Mid Level

We are:

The DeviantArt team. Founded in August 2000, DeviantArt is the largest online social network for artists and art enthusiasts, and a platform for emerging and established artists to exhibit, promote, and share their works with an enthusiastic, art-centric community. We have over 42 million registered members and attract over 50 million unique visitors per month. Our members, known as deviants, upload thousands of pieces of original artworks every day, everything from painting and sculpture to digital art, pixel art, films, and anime.

We are looking to add a full-time Customer Support Specialist to our Community Support Operations team.  Members of the Community Support Operations team are on the front-lines of keeping DeviantArt safe and ensuring it’s a friendly environment for artists and art enthusiasts of all ages.

You are:

A tech-oriented professional with 1-2 years of experience in a customer-facing team. You can provide constructive feedback and respond to it just as well. You have strong prioritization skills to manage the many facets of supporting and moderating a community. You have strong emotional resilience to sensitive topics. You thrive in a fast-paced environment and look at change as an opportunity to grow. You have a positive attitude and can maintain a balanced work schedule against a continuously incoming caseload.
 

As a Customer Support Specialist, you will:

  • Build strong relationships with DeviantArt community members, uncover needs, and answer their questions through our official support channels.
  • Develop and maintain positive customer care experience and satisfaction.
  • Work with other departments and product teams, and liaise with them about our users’ needs.
  • Stay up to date on new site features and improvements.
  • Conduct investigations in a wide variety of complaints involving cases of alleged abuse within the DeviantArt community. Determine the necessity of action and perform related duties as required.
  • Assist in the development of proactive education and resources within the community aimed at providing clarity and transparency surrounding our policies.
  • Work environment and duties may expose the successful applicant to imagery or photographs designed to be deliberately offensive, obscene, and may depict unacceptable or illegal content.

Application Instructions:

Along with your resume submission, please answer the four questions below in your cover letter:

  • Are you a member of the DeviantArt community?  If yes, what is your username?
  • If applicable, define your DeviantArt experience in one sentence.
  • Name two social networks or blogs sites that you are an active participant on. What do you most like about it, and what do you least like about it?
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